Customer Complaints Procedures

We are sorry you have had to enter this page and that there is something you are not happy with. To resolve this in the best interest of all parties please find listed details of our complaints procedures.

As members of the Glass & Glazing Federation and The Glazing Ombudsman we as a company agree to work within their code of practice (please refer to our warranty page prior to proceeding on this page).

• All formal complaints must be made to us in writing, we will accept letters, emails or faxes to our main office. (We would recommend you keep copies of all correspondence)
• We will acknowledge all written complaints within 3 working days.
• We will carry out our own internal investigation to your complaint and report back to you within 15 working days.
• If you are dissatisfied with the outcome, We will review your dispute by staff not directly involved with the original dispute.
• We will write to you expressing our final viewpoint. Should you not be satisfied with the outcome you can refer the matter to:

Please complete this form in all fields marked with an asterisk (*) for us to progress your enquiry.

We offer expert installation of high-quality triple and double glazed windows, doors, bi-fold doors, patio doors, composite doors, conservatories, and roof lanterns. If your home is located outside of the areas we typically cover, feel free to give us a call—we’re happy to discuss availability and may still be able to arrange an installation in your area.

When you choose Cristal Windows for your local double glazing and triple glazing installations, you are not only choosing an ethical, professional and family run business, but also a window company that provides high-quality products. We take the utmost care when installing our range of windows, doors, and conservatories and are accredited by trustworthy schemes such as FENSA.

We offer installations to homeowners in Berkshire, Hampshire, or Surrey.